Enhancing Client Experience with Intelligent Networks Elevate Contact Center

 Law firms that create a smooth client experience are those that distinguish themselves from the rest.

Client experience represents one’s journey of all interactions with a law firm, from the website and online media, to reception and front-office staff, to marketing interactions, billing, client services, up to the final consultation. Intermedia Contact Center helps Law firms to not only make the first impression count, but all of them. Elegantly manage multiple clients, field interactions across numerous communications channels, capture valuable feedback, and deliver peace of mind with confidentiality and compliance.